Conflict Resolution is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting.
Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations?
Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you’ll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
Program benefits
• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance
Topics Covered
• Getting a handle on and gaining insights into your conflict management style through self-assessment
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources.
Includes:
- iEQ9 Enneagram Assessment
- Enneagram Debrief (60 mins)
- 2 Coaching Sessions(60 mins)
- Lunch/Refreshments
- Training Material
- Certificate of Attendance
- Resources
LEVEL 1 BBBEE STATUS
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