Description

The Success of a team within a company is often directly linked to the ability of a Team Leader /Manager to lead and manage the team effectively. To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all the team members addressing issues as soon as they surface.

In this course you will gain an understanding of the basic fundamentals of becoming a Team Leader/ Manager.

Course objective:

In this course, you will explore the fundamental concepts of effective management. You will:

• Determine the roles that a team leader / manager must fill on a team, and explore the key areas of personal development.

• Discover how to detect silent messages through body language and other means of non-verbal communication. You will also boost your listening skills through active
• Discover the stages of team development and how to motivate your team. Also, you will examine the need for regular team meetings and how to resolve
• Empower your workgroup through delegation and coaching, and optimise staff
• Discover ways of identifying problems and determining their root cause. You will also explore techniques to identify and implement solutions

Module 1 – Developing as a Manager

• Identify effective manager roles
• Develop personal skills

Module 2 – Communicating Successfully

• Communicate without talking
• Manage Better by Listening
• Assert to Achieve

Module 3 – Cultivating Great Teams

• Create an invincible team
• Inspire team success
• Run Team meetings
• Resolve conflicts positively

Module 4 – Empowering your Workgroup

• Delegate for Results
• Coach for Achievement
• Optimise Staff Performance

Module 5 – Creating Successful Solutions to Problems

• Identify and Define the Problem
• Determine the Root Cause
• Identify a Solution
• Implement Solutions Decisively