Description
Day 1- Communication
In today’s competitive business world and difficult economy, effective communication skills training is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.
Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
Program Benefits
Understand what generates obstacles to getting people to engage and cooperate with you.
Understand how human belief systems cause you and others to adopt certain mind-sets and behaviors in particular situations.
Learn how to manoeuvre your mindset and that of others towards achieving a positive result.
Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
Change the way others feel by using phraseology, the way you sound and your physical presence.
Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.
Topics Covered
How do you communicate?
Tough Conversations
Creating the right atmosphere
Face to face high impact conversations
Creating a resonance with others to gain cooperation
Working with others confidently.
Day 2- Negotiation
Negotiating is a fundamental fact of life at any level. This workshop will help give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.
In our Negotiation Skills for Leaders & Managers workshop, your senior-level participants learn a proven framework for negotiating with counterparts, both external to the organisation as well as within it.
This high-energy, high-impact workshop uses a mix of interactive exercises and case-studies to make theories come to life, with customized role-play simulations and analyses of participants’ real-life challenging situations enhancing the learning and enjoyment.
Participants walk away with an essential, immediately-actionable skill set that they can use within your organization and when negotiating with third parties such as clients, vendors, and other important relationship partners.
Program Benefits
• Manage critical negotiations more effectively, both within and outside the organization
• Understand the benefits and applicability of a collaborative approach to negotiation
• Improve one’s position in the negotiation
• Achieve better agreement terms
• Protect, if not enhance, relationships with negotiation counterparts
• Establish leverage
Topics Covered
• Dis-aggregating the relational factors from the substantive objectives in a negotiation
• Addressing relational factors and substantive objectives separately and concurrently
• Using relational factors to influence negotiation results
• Knowing how to elicit important information from the other side
• Crafting proposals that the other side can agree to
• Responding effectively to opposition
• Dealing with difficult, deceitful, and irrational counterparts
• Understanding when and how to walk away from the negotiation table
