Description

Also known as side-by-side training – this program is used to prepare the individuals who do the actual side-by-side training

Module 1: Introduction

 Module 2: Orientation

• Welcome
• Work Environment Tour
• Workstation
• Processes

Module 3: Role of a Leader / Manager

Module 4: Circles of Control, Influence and Concern Module

5: Leader / Manager Behaviour

• Worst and Best Leader / Manager Experiences
• Behaviour breeds behaviour

Module 6: Coaching

6.1. Coaching Continuum

Module 7: Coaching Model

7.1. Planning 7.2.Observation

• Feedback
  • Content of Feedback
  • Delivery of Feedback
  • Explain Results
  • Reinforcing VS Redirecting Feedback
  • Escalation

Module 8: Action Plan

• Planning for Improving Performance
• Buddy Plan
• Follow-up Session
• Feedback to Team Leader

Module 9: WIIFM (What’s in it for me?)

Module 10. Conclusion